![]() ![]() Our refund policies can sometimes be limiting, and we apologize for any inconvenience this might have caused you. Your dissatisfaction is understandable, and we assure you that this is not the standard of service and convenience we usually provide to our guests.Regarding the refund request, we regret that we were unable to assist you in that matter. It is disappointing to hear there were issues regarding the room type you booked, as we strive to ensure all our guests' preferences and reservations are accurately reflected and accommodated.We apologize for the inconvenience caused by the temporary closure of our restaurant and the unavailability of certain beverages at our bar. Anthony,We are genuinely disheartened to learn about your experience during your stay.
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